THE INFLUENCE OF VISUAL DESIGN AND COMMUNICATION IN THE FORMATION OF CONSUMER CHOICES ON BRANDS AND BUSINESS PRODUCTS
Keywords:
Design, Visual, Communication, Consumer, MarketingAbstract
In the modern business era, effective visual design and communication play a crucial role in shaping consumer preferences towards marketed brands and products. This study aims to analyze the impact of visual design and communication on consumer decision-making processes, focusing on case studies of various businesses in Indonesia. Through a literature review and empirical analysis, the findings reveal that aesthetic elements, uniqueness, and consistency in visual design, along with clear, engaging, and brand-aligned messaging, significantly enhance product appeal, build consumer trust, and drive purchasing decisions. These findings provide practical insights for marketers and business practitioners in designing effective marketing strategies by leveraging the integration of visual design and communication.
References
Ageeva, E., Melewar, T. C., Foroudi, P., & Dennis, C. (2019). Evaluating the factors of corporate website favorability: a case of UK and Russia. Qualitative Market Research: An International Journal, 22(5), 687-715.
Amar, M., Gvili, Y., & Tal, A. (2021). Moving towards healthy: Cuing food healthiness and appeal. Journal of Social Marketing, 11(1), 44-63.
Baek, E., Huang, Z., & Lee, S. S. (2023). Visual complexity= hedonic? Effects of visually complex packages on consumer perceptions and evaluations of products. Journal of Retailing and Consumer Services, 74, 103435.
Celhay, F., Cheng, P., Masson, J., & Li, W. (2020). Package graphic design and communication across cultures: An investigation of Chinese consumers' interpretation of imported wine labels. International Journal of Research in Marketing, 37(1), 108-128.
Chen, S., Ponomarenko, V., Lv, L., & Ahlstrom, D. (2024). Visual complexity, brand gender, and ad effectiveness. International Journal of Research in Marketing.
Cheng, Y., & Orazi, D. C. (2024). Coincidental brand origins influence persuasion based on need for cognition. European Journal of Marketing, 58(1), 255-289.
Crichton-Fock, A., Spence, C., Mora, M., & Pettersson, N. (2023). Enhancing the design of wine labels. Frontiers in Psychology, 14(September), 1–12. https://doi.org/10.3389/fpsyg.2023.1176794
Foroudi, P., Foroudi, M. M., Nguyen, B., & Gupta, S. (2019). Conceptualizing and managing corporate logo: a qualitative study. Qualitative Market Research: An International Journal, 22(3), 381-404.
Gan, Z., & Tsai, S. B. (2021). Research on the Optimization Method of Visual Effect of Outdoor Interactive Advertising Assisted by New Media Technology and Big Data Analysis. Mathematical Problems in Engineering, 2021. https://doi.org/10.1155/2021/5341523
Geng, Y. (2022). Virtual Reality (VR) Advertising Communication Design Based on 3D Wireless Active Visual Sensing. Journal of Sensors, 2022. https://doi.org/10.1155/2022/1551118
Geng, Y., Moreno-Armendáriz, M. A., Calvo, H., Faustinos, J., Duchanoy, C. A., Riddell, J., Cleary, A., Dean, J. A., Flowers, P., Heard, E., Inch, Z., Mutch, A., Fitzgerald, L., McDaid, L., Wooley, B., Bellman, S., Hartnett, N., Rask, A., Varan, D., ... Pettersson, N. (2023). Influence of dynamic content on visual attention during video advertisements. Archives of Design Research, 22(1), 1–12. https://doi.org/10.57239/PJLSS-2024-22.2.00528
Huang, R., & Ha, S. (2021). The role of need for cognition in consumers' mental imagery: a study of retail brand's Instagram. International Journal of Retail & Distribution Management, 49(2), 242- 262.
Huang, W., Leong, Y. C., & Ismail, N. A. (2024). The influence of communication language on purchase intention in consumer contexts: the mediating effects of presence and arousal. Current Psychology, 43(1), 658–668. https://doi.org/10.1007/s12144-023-04314-9
Hur, S., Lim, H., & Lyu, J. (2020). "I" or "she/he"? The effects of visual perspective on consumers' evaluation of brands' social media marketing: From imagery fluency perspective. Journal of Global Fashion Marketing, 11(1), 1-17.
Jin, C., Yoon, M., & Lee, J. (2019). The influence of brand color identity on brand association and loyalty. Journal of Product & Brand Management, 28(1), 50-62.
Jin, S. V., & Ryu, E. (2020). Instagram fashionistas, luxury visual image strategies and vanity. Journal of Product & Brand Management, 29(3), 355-368.
Khan, K. A., Ali, F., Khan, U., Sun, D., & Alotaibi, S. (2024). Seeing isn't always believing: Exploring the influence of misleading photos on consumer responses in hotel industry. International Journal of Hospitality Management, 123, 103934.
Konstantoglou, A., Folinas, D., & Fotiadis, T. (2021). Comparison of consumers and industry managers concerning food packaging elements. British Food Journal, 123(3), 1103-1120.
Liang, J. (2024). Design and Visualization Strategy of Brand Recognition System Based on CAD Technology.
Ligaraba, N., Chuchu, T., & Nyagadza, B. (2023). Opt-in e-mail marketing influence on consumer behaviour: A Stimuli–Organism–Response (S–O–R) theory perspective. Cogent Business and Management, 10(1). https://doi.org/10.1080/23311975.2023.2184244
Liu, P., & Lahoda, O. (2022). Shop Window Display Mannequins in the Context of Modern Design Development and Visual Communication. Plots, 26(3), 273–292. https://doi.org/10.3176/tr.2022.3.02
Michael, N., & Fusté-Forné, F. (2023). In search of elite travel: Visual communication of luxury hotels. Consumer Behavior in Tourism and Hospitality, 19(1), 131-139.
Modi, N., & Singh, J. (2024). An analysis of perfume packaging designs on consumer's cognitive and emotional behavior using eye gaze tracking. Multimedia Tools and Applications, 1-26.
Moreno-Armendáriz, M. A., Calvo, H., Faustinos, J., & Duchanoy, C. A. (2023). Personalized Advertising Design Based on Automatic Analysis of an Individual's Appearance. Applied Sciences (Switzerland), 13(17). https://doi.org/10.3390/app13179765
Motoki, K., Yamada, A., & Spence, C. (2022). Color‐nutrient associations: Implications for product design of dietary supplements. Journal of Sensory Studies, 37(5), e12777.
Mulyono, H., & Rolando, B. (2025). REINFORCING LOYALTY IN THE RETAIL LANDSCAPE: A SYSTEMATIC REVIEW OF CUSTOMER ENGAGEMENT STRATEGIES. International Journal of Economics And Business Studies, 2(2), 1–14.
Naranjo-Guevara, N., Stroh, B., & Floto-Stammen, S. (2023). Packaging Communication as a Tool to Reduce Disgust with Insect-Based Foods: Effect of Informative and Visual Elements. Food, Sec. 12(19). https://doi.org/10.3390/foods12193606
Peng, L., Wei, Y., Zhang, X., & Wang, D. (2024). Flatness promotes modernity: logo flatness and consumers' perception of brand image. Asia Pacific Journal of Marketing and Logistics, 36(2), 315-333.
Pozharliev, R., Rossi, D., & De Angelis, M. (2022). A picture says more than a thousand words: Using consumer neuroscience to study instagram users' responses to influencer advertising. Psychology & Marketing, 39(7), 1336-1349.
Puligadda, S., & VanBergen, N. (2023). The influence of sound logo instruments on brand personality perceptions: An investigation of brand ruggedness and sophistication. Journal of Business Research, 156, 113531.
Ramezani Nia, M., & Shokouhyar, S. (2020). Analyzing the effects of visual aesthetic of Web pages on users' responses in online retailing using the VisAWI method. Journal of Research in Interactive Marketing, 14(4), 357-389.
Riddell, J., Cleary, A., Dean, J. A., Flowers, P., Heard, E., Inch, Z., Mutch, A., Fitzgerald, L., & McDaid, L. (2024). Social marketing and mass media interventions to increase sexually transmissible infections (STIs) testing among young people: social marketing and visual design component analysis. BMC Public Health, 24(1), 1–21. https://doi.org/10.1186/s12889-024-18095-8
Rodriguez, G. A. (2020). Shared landscapes: The impact of residents' sensual perceptions of regional meat production on brand development. Journal of Place Management and Development, 13(2), 105-105.
Rolando, B. (2024a). PRICING STRATEGIES AND THEIR EFFECTS ON ONLINE PURCHASING BEHAVIOR: A SYSTEMATIC LITERATURE REVIEW. International Journal of Economics And Business Studies, 1(2), 24–36.
Rolando, B. (2024b). THE ROLE OF SOCIAL MEDIA TRENDS IN SHAPING CONSUMER BEHAVIOR AND INCREASING ONLINE SHOP SALES: A LITERATURE REVIEW. International Journal of Economics And Business Studies, 1(2), 1–13.
Rolando, B. (2025a). CONTENT MARKETING STRATEGY OF SHOPEE ON SOCIAL MEDIA: AN ANALYSIS OF BRAND AWARENESS ENHANCEMENT. International Journal of Economics And Business Studies, 2(2), 54–66.
Rolando, B. (2025b). HOW TIKTOK SHAPES AND INFLUENCES MODERN CONSUMER SHOPPING PATTERNS. ABDIMAS (Aksi Bakti Dan Dedikasi Ilmiah Untuk Masyarakat), 1(1), 29–43.
Rolando, B. (2025c). RETAIL SUPPLY CHAIN MANAGEMENT: A SYSTEMATIC LITERATURE REVIEW ON RISK, SUSTAINABILITY, AND DIGITAL INTEGRATION. LOGIS (Logistics, Operations and Global Integration Studies), 1(1), 1–13.
Rolando, B. (2025d). THE EFFECT OF SERVICE QUALITY AND PRICE ON CUSTOMER LOYALTY IN ONLINE CULINARY BUSINESSES. International Journal of Economics And Business Studies, 2(1), 14–32.
Rolando, B. (2025e). THE ROLE OF BRAND AMBASSADORS IN SHAPING BRAND AWARENESS ON DIGITAL PLATFORMS. International Journal of Economics And Business Studies, 2(2), 28–42.
Rolando, B. (2025f). ZOOM OR ROOM? A SYSTEMATIC REVIEW ON THE EFFECTIVENESS OF ONLINE VERSUS OFFLINE LEARNING. EXGEN: Edukasi Untuk Ekselansi Generasi Mendatang, 1(1), 1–18.
Rolando, B., & Chondro, J. (2025). THE INFLUENCE OF CUSTOMER REVIEWS ON TRUST AND ONLINE PURCHASE DECISIONS: A SYSTEMATIC LITERATURE REVIEW. International Journal of Economics And Business Studies, 2(1), 33–59.
Sample, K. L., Hulland, J., Sevilla, J., & Labrecque, L. I. (2024). The design communication assessment scale (DCAS): Assessing and adjusting the effectiveness of product design communications. Journal of Marketing Research, 61(1), 27-48.
Setiawan, B. L. T., & Rolando, B. (2025). MANAGING RETAIL SUPPLY CHAINS: A LITERATURE-BASED REVIEW ON RISK FACTORS, SUSTAINABLE PRACTICES, AND DIGITAL TRANSFORMATION. LOGIS (Logistics, Operations and Global Integration Studies), 1(1), 49–59.
Sharma, N., & Monahan, L. (2019). Product performance implications of framing white space in advertising. Journal of Consumer Marketing, 36(7), 977-985.
Sharma, N., & Stock, J. R. (2022). The moderating impact of product shadows on ad effectiveness perceptions for gestalt versus component product frames, product presentation color, and consumer visual processing modes. Journal of Consumer Marketing, 39(4), 345-357.
Tapang, R. K., & Espineda DComm, M. N. (2024). Empowering Inclusivity: Understanding and Designing for Color Vision Deficiency in Consumer Behavior and Product Packaging. Archives of Design Research, 37(4), 27–41. https://doi.org/10.15187/adr.2024.08.37.4.27
Tian, H. (2023). The application of advertising logo color design for big data and visual communication technology. Journal of Computational Methods in Sciences and Engineering, 23(3), 1479-1490.
Tonthongkam, K. (2022). The Role of Packaging Designs for Agribusiness Product Marketing in Western Thailand. International Journal of Visual Design, 16(1).
van Rompay, T. J., van Hoof, J. J., Rorink, J., & Folsche, M. (2019). Served straight up: Effects of verticality cues on taste evaluations and luxury perceptions. Appetite, 135, 72-78.
Wang, Y. (2022). Research on the influence of visual communication design based on color psychology on consumers' psychological needs. Danubian Psychiatry, 34(4), 1158-1163.
Wigayha, C. K., & Rolando, B. (2024). THE ECONOMIC AND CULTURAL IMPACT OF SPORTS IN MODERN SOCIETY: A SYSTEMATIC LITERATURE REVIEW. International Journal of Economics And Business Studies, 1(2), 14–23.
Wigayha, C. K., & Rolando, B. (2025). DIGITAL CREATORS AS MODERN MARKETERS: EXPLORING THE PROSPECTS AND HURDLES IN THE ONLINE ECONOMY. ABDIMAS (Aksi Bakti Dan Dedikasi Ilmiah Untuk Masyarakat), 1(1), 15–28.
Winata, V., & Rolando, B. (2025). HOW SERVICE EXPERIENCE SHAPES CUSTOMER LOYALTY IN MODERN RETAIL: AN ANALYSIS OF THE LITERATURE. LOGIS (Logistics, Operations and Global Integration Studies), 1(1), 24–36.
Wooley, B., Bellman, S., Hartnett, N., Rask, A., & Varan, D. (2022). Influence of dynamic content on visual attention during video advertisements. European Journal of Marketing, 56(13), 137–166. https://doi.org/10.1108/EJM-10-2020-0764
Xiaotong, L., Mustaffa, N., Mohamad, E. M. W., & Jingyao, W. (2024). The Health Communication Effect of Packaging Design: A Systematic Literature Review. Pakistan Journal of Life and Social Sciences, 22(2), 6992–7004. https://doi.org/10.57239/PJLSS-2024-22.2.00528
Yin, H. (2023). Exploring the Economic Impact of Commercial Technology Integration in New Media Interactive Art and Visual Communication Design. Journal of Commercial Biotechnology, 28(5).
Yousaf, A., Amin, I., Jaziri, D., & Mishra, A. (2021). Effect of message orientation/vividness on consumer engagement for travel brands on social networking sites. Journal of Product & Brand Management, 30(1), 44-57.
Zahran, A. M., & Rolando, B. (2025). UNDERSTANDING THE INFLUENCE OF ONLINE REVIEWS ON BRAND REPUTATION IN THE DIGITAL AGE. International Journal of Economics And Business Studies, 2(1), 72–94.
Zhang, D. (2020). Exploring age effects on children's preferences of package design: curvilinearity, figurativeness, and complexity. Journal of International Consumer Marketing, 32(5), 416-434.